After-sales service:
No.1 the customer who buy Very-lite products, within 7 days since the products were purchased, not for the improper operation but for the quality problems of the products.confirmed after the examination, you can choose the returned goods, exchanged goods, or free repair. If you choose to return, please bring the breakdown products with complete appearance, accessory equipment, sales documents and all the spare parts, the vendors will help you to return the products or replace the products for free, and a one-time refund of the purchase price in accordance with the time of purchase the sales price.
No.2 Related products you purchase within one year, not for the improper operation but the quality of the product itself, confirmed by testing, are entitled to free maintenance service. Please bring of breakdown products and related purchase and warranty card to the place where you buy the products, or directly dial the company's after-sales service telephone, go through the trouble free maintenance procedures.
No.3 Related products you purchase for more than a year, the company continued to track, but to charge the appropriate maintenance and spare parts costs.
Technical Support:
No.1 According to customer’s requirement to design and construction, and related charts and the tender
No.2 we can design Flash presentation effects according to customer’s need
No.3 we can arrange our technical engineer to the site survey in the preliminary.
No.4 we can arrange technicians to the scene to guide the installation and debugging.
No.5 The timely completion of commissioning work and cooperate with Party system acceptance.
Technical Services Department:
No.1 the coordinate local market, actively develops the brand image.
No.2 promptly solve the customer's problems.
No.3 timely feedback to customers on the company put forward opinions and suggestions.
No.4 assist clients in improving the project bidding, installation and commissioning, technical training
No.5 do a good job in the local after-sales service.
No.6 do a good job in customer relationship, to have good reputation for our company.